SHOP POLICIES  

Pricing

Pricing

Payment

  • The goods prices shown on our pages are in UK pounds sterling and include VAT (currently 20%)

  • Customers outside the EU will be charged without VAT

  • All payments will be processed in pounds sterling

  • Although We endeavour to maintain the prices listed We reserve the right to change them without notice

  • Post and packing charges are dependent on order value and weight. Please ask for details

  • At the time of your order, We do not offer credit and goods will only be dispatched upon receipt of full payment. All goods remain the property of Laney's Crafts until paid for in full

  • Full payment for your web order is taken at the time the order is placed

  • Please see below for our policy when items are out of stock

Dispatch

  • The majority of orders are dispatched within one working day of receipt of payment; however, this can be longer at very busy times

  • If your order will take more than 3 working days to dispatch We will contact you

  • Special requests like custom items can take up to seven days or longer depending on design and quantity

  • Please ensure when entering the contact details that We have a reliable telephone number or email contact for you so that We can address any queries promptly

Returns

  • You may return any unsuitable items within 14 days of invoice date. All returns must be in their original packaging and in an unused condition. Please note used items are non-refundable

  • Please also enclose a note explaining the reason for the return together with your name, invoice number, address and telephone number

  • Any Personalised items once produced are non-refundable

Out Of Stock

  • Although We endeavour to keep the website fully updated and only advertise goods for sale that are in-stock, occasional periods of high demand may lead to a delay between an item selling out and being removed from the website

  • If We think We have a suitable alternative We will try to contact you by phone and/or email to see if this would be acceptable for you. If We do not hear back from you within 24 hours We will send the order without the out of stock items, refunding to your Bank account the value of the out of stock items along with any refundable postage. This is to ensure that the orders are not delayed for more than a day due to an item going out of stock

  • We do not hold back orders for out of stock items

Security

  • We do not keep customer information on record  on any of our systems in line with the new GDPR legislation that came into force 2018 

  • To return an item - Please return it in its original packaging, in an unused condition

 

  • Returned items which are not in new or unused condition or which are returned after the approval period may not be credited to your account unless they are faulty. Delivery charges are non-refundable as this part of our service to you has been completed

 

  • Privacy Policy

        We do not disclose any customer information to any third party (see privacy policy)

 

  • Contact us at

        Laney's Crafts​​

        Telephone - +44 (0)7902873553

        Email – Laneyscrafts@btinternet.com